What’s a qualified lead?
They have to be local to you, provide contact information, and express an interest in being contacted by you.
Where can I see all my leads?
FAQNow includes a custom dashboard giving you access to every chat, every contact any time you want.
What if I don’t agree a lead is qualified?
You be the judge. Notify us within 3 days. We’ll credit it off—and ask questions to improve future conversion.
What about non-sales chats?
We never charge for non-sales chats. We send them along to you just like leads—except we don’t charge a penny for them.
What’s call connect?
During hours you designate, our agents offer the option to transfer chats to phone calls to your call center—along with the transcript.
What’s a live agent specialist?
Our 100% domestic, live chat agents are trained home services specialists. They can even use your branding language in their chats.
What advice to agents provide?
Our live agents don’t provide any technical information or advice. They focus on drawing vistors into contact with your team. That’s why we provide a transcript.
Why do I need the videos?
Chat is great. FAQNow adds the power of video to draw visitors into engagement. Our live agents specialize in converting visitors into leads. They work together.
What if I don’t have technical skills?
You don’t need any. We do it for you. That includes complete technical support to get FAQNow videos and chats your website.
How long does it take to get started?
We guarantee to get you everything needed within 10 business days of receiving your credit card and onboarding information. Custom videos take 10 business days as well. If we don’t deliver on time, you get the first month’s leads free.
How am I billed?
FAQNow bills through your credit card. A working credit card is required to keep your account active.
How long is my agreement?
FAQNow has no long-term contracts. You can cancel any time. Cancellations take effect the last day of that business month.